Chariots for Hire Tours, Washington DC

3.5
Chariots for Hire Tours is located in Washington DC. Put Chariots for Hire Tours and other Washington DC attractions into our Washington DC road trip tool , and watch your holiday take shape.
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Chariots for Hire Tours Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
63 reviews
Google
2.8
TripAdvisor
  • Buyer beware. Allow me to share a recent experience with Chariots For Hire. Several weeks ago we booked a large bus with Chariots For Hire for a concert at Jiffy Lube Live. A deposit of $225 was requi...  more »
  • I rented the 12-person party van (Mercedes Sprinter) for my daughter’s 18th birthday. The price was reasonable I thought and the driver — Mr. Tracy—made the tour of the monuments very fun for the kids...  more »
Google
  • We almost died in one of their buses. 15 minutes into the drive we were swerving in and out of traffic only to finally stop on the side of the highway. The driver informed us that the brakes did not work AT ALL. We waited almost 2 hours on the side of the interstate for a replacement bus- when the bus arrived they drove past us and told us to walk over half a mile ON THE SIDE OF THE HIGHWAY to the bus. We refused and had to wait another 40 minutes for the bus to turn around and pick us up safely. The reckless endangerment of this company to drive 30 people in a vehicle that was clearly not fit for any road is staggering.
  • Buyer beware. Allow me to share a recent experience with Chariots For Hire. Several weeks ago we booked a large bus with Chariots For Hire for a concert at Jiffy Lube Live. A deposit of $225 was required. As the concert approached, it was apparent that we didn't need such a large bus so we contacted Chariots For Hire and asked if we could reserve a smaller bus. After some negotiation, the salesperson agreed to cancel our reservation and booked us into a smaller bus. We received emails confirming both the cancellation and the new reservation for the smaller bus. Well, on the day of the concert, the 12 of us were left stranded when the bus never showed up. We immediately contacted the company and were told that our reservation was canceled. Full disclosure, they offered to try to send another bus, but they were already 30 minutes late and another bus would not have not have arrived in time to get to the concert. Despite our pleas, Chariots For Hire has refused to refund our deposit, claiming that we canceled the second reservation. We shared the email reservation confirmation clearly showing the new reservation; however, they claim that we canceled a second time. This is simply a lie. Note again that we received an email confirmation of our first cancellation. We never received an email confirming the alleged second cancellation and they have no record of ever sending a second cancellation confirmation. According to the email response from Chariots for Hire, "there is no evidence one way or the other so what do you want to do." Are you kidding me? I repeat, we have an email from Chariots For Hire confirming our reservation (See below). They never showed up. Basically, they f'd up and refuse to refund our deposit. Moreover, of the multiple people we've spoken to at Chariots for Hire about this issue, NOT ONE HAS OFFERED AN APOLOGY. I should also mention that we are repeat customers. Who conducts business this way? I'll be doing business elsewhere in the future.
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