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Popcorn Factory Store, Lake Forest

#6 of 6 in Things to do in Lake Forest
Factory Outlet · Hidden Gem · Shopping
The same delicious gifts that are in our catalogs and on our

website are now available for purchase in our factory store. We are located at the intersection of N Bradley and W Laurel Drive
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Popcorn Factory Store reviews

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TripAdvisor traveler rating 3.0
45 reviews
  • If you want to send an affordable, edible holiday gift the Popcorn Factory is a convenient place to shop. If, however, you ALSO want it to be delivered ON or BEFORE the holiday you are celebrating...  more »
  • I wish I could give them a zero rating. We ordered Sampler boxes for 5 different employees -- all to be shipped to different addresses. I never dreamed what a mess this would be. When I went...  more »
  • I placed an order 19 days before Halloween and paid extra to have it delivered on the 31st. During that almost 3 month period, they sold the item I had ordered out from under me and called me the day before it was supposed to be delivered to tell me the item I ordered was no longer in stock. Their remedy is to send an item that is currently selling for $13 cheaper than what I originally paid and isn’t even Halloween themed. The individuals at the call center have been trained to not go off script so any sort of customer service is handled by them and you will not get in touch with someone who could offer a more appropriate solution. This is my first and absolute last time ordering from this company, listen to the reviews or lower your expectations.
  • WORST Customer Service EVER. Why do I have to talk to a Customer Service Rep in the Philippines that can't do anything to fix the problem and when I asked for a Supervisor, there was not one available and when I asked to speak to someone in the USA I was told there was no number in the USA for them to transfer me to. I've called three times on three different days and got the same answers. I've been a long time Customer but I'M Done! I'll NEVER do business with the POPCORN Factory Again or any of the Affiliated Companies. Why can't a company that advertises MADE IN THE USA have representatives in the USA?
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