Chrysalis Day Spa and Skin Care Center, Hot Springs

3.6
#5 of 11 in Spas in Hot Springs
Spa · Spa / Wellness
Chrysalis Day Spa and Skin Care Center is located in Hot Springs. Work out when and for how long to visit Chrysalis Day Spa and Skin Care Center and other Hot Springs attractions using our handy Hot Springs vacation planner.
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Chrysalis Day Spa and Skin Care Center reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.0
86 reviews
Google
4.3
TripAdvisor
  • Chrysalis customer service is very poor. I had booked an appointment for a friends birthday gift. She drove an hour to get her spa, when she had got there her appointment was not in the system. When.....  more »
  • For my birthday my husband got me the full package.. "A Day at Chrysalis" hydrotherapy bath, sea salt scrub, sedona and french clay wrap, 50 minutes relaxation massage, lunch, and Chrysalis Signature....  more »
Google
  • I have been a customer at Chrysalis Day Spa for at least 7 years. I have had multiple massages, some special packages, and pedicure. I am very disappointed in them today. I had 2 friends in town and we wanted to try to get a massage at Chrysalis (my recommendation) all at the same time. I called and they said they could get us in at 1:30. I gave them my name and they saw that I was a past customer. They needed the other 2 names. I gave them my friends name, but wasn't sure which daughter-in-law she had with her, but told them who I thought she had. They said they would need the name in order to put them in the computer. I told them I would call and have my friends call them. My friend called and was told that someone had gotten scheduled in one of our slots! I called them back and asked how that could happen. Apparently, they recently changed policies and required a credit card to hold slots....but she had neglected to tell me this! I thought it was all done! The girl on the phone (which was the same ding bat that messed up our appointments) never once acted like she was sorry. She, in fact, kept acting like it was totally our fault. She could have avoided the whole thing if she would have explained the change in policy from the very first. She also could have said "I am so sorry. I neglected to tell you that we had changed policies". I was fuming by that time and just could not accept the 3 slots at 3pm that she had open.
  • I booked my mom and I seperate massages. It was one of the best that I have ever had. She got my back to crack a few times which also felt super great. I was so relaxed by the time she was finished that I was about to fall asleep. I work at a desk all day so that massage could not have been more welcomed. Super nice staff and really reasonable prices.
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