Freedom Cruise Line, Harwich Port

Staff are unskilled in how to book and administer tickets, gave incorrect address and ran credit card twice! I did not use ferry due to wrong address. I called several times to get help and contacted bank for the over charge. Opened a dispute with bank and tried to work it out with the same brain dead staff. I finally spoke to owner and he laughed at me, saying the banks are on his side, asking me not to ever use his ferry! Bank of America said it’s clear I was over charged twice but there are 2 more months for merchant to respond. Horrible rude owner lying & laughing at me he is permitted to overcharge and not refund a never used ticket! Website paints a different picture. Staff are useless! Be warned!!!

Smooth sailing Sept 2017 I somehow got turned around (vacationing from Oregon) on the way and was running 10 minutes late, called Freedom in a panic - they were amazing! Gave me spot on directions & had the tickets waiting at the dock. Didn't even chuckle while I ran from the car park. You guys are awesome - thanks for everything & see you in 2018!