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Rue B, York

4.2
#35 of 43 in Shopping in York
Gift & Specialty Shop · Hidden Gem · Shopping
Independent jewellery shop stocking the most jewellery in the world ever (we're definitely close!) Sterling silver, costume jewellery and a beautiful range of bags and scarves, perfect for gifts and treating yourself.

All jewellery is nickel-free and hypoallergenic :)
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Rue B reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
11 reviews
Google
4.4
TripAdvisor
  • I wont go anywhere else for silver earrings since I found this place! Lots of quirky as well as more basic styles.  more »
  • Just been into this lovely shop and my wife bought me a ring and herself a necklace. The staff were really helpful and even cleaned my wife’s ring and gave us a discount without us asking - we will...  more »
Google
  • I don’t feel like giving my experience with this shop even one star, but there isn’t an option for minus unfortunately. I am really upset and disappointed with the total absence of customer care I received at Rue B in York. I bought a charming sterling silver bangle there in 2015. I paid £132 and expected to “enjoy it for years to come” (to quote the leaflet that came with it). It also came with an Our Quality Guarantee certificate I was most disappointed when after 3 years 2 cracks appeared in the bracelet. I took it to two different jewellers with the idea of repairing it, however after examination they both told me it was irreparable as the silver had a weakness and I should take it back to where I purchased it and that I should be offered a replacement. I duly took their advice and went back to the shop and explained the situation to two staff members who agreed I should leave it with them and they would show it to the manager or owner , (not quite sure which).I had the original receipt, and the box it came in with the quality guarantee . I received a call later that afternoon from a man named Neil who straightaway informed I had been very rude and aggressive with the staff - I couldn’t believe what I was hearing as at no time had their been any aggression!! At first I thought he must have mistaken me for another customer. He went on to say that I had a nerve to bring the item back into his shop when it looked as though it had been run over by a bus and accused me of not looking after it. I had looked after it, just as I do with my other pieces of jewellery. I had a friend with me when I had dropped the bracelet off and neither of us could believe or understand why this man was so angry. If he wasn’t prepared to replace the bracelet he could have said so politely. Maybe he was having a bad day but no need to take it out on the customer. When I returned to collect my bracelet I was told “Neil” was upstairs but wouldn’t see me and the two staff members who served me pleasantly enough before were now quite hostile and then also accused the friend who had been with of also being aggressive! This was unbelievable as she wasn’t involved. I still can’t believe or understand what happened but one things for certain I won’t be shopping there again as I do believe in customer care, respect and politeness
  • Wonderful little shop, the staff went out of their way to help me but without being over bearing and off putting. The items I purchased (earrings and necklace) are beautiful and excellent value for money x thank you Rue B x
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