Spa Experience Old Street, London

2.4
#2 of 6 in Baths in London
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Spa Experience Old Street Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
118 reviews
Google
3.9
TripAdvisor
  • I was trying to book online, and for some reason, it didn't work so I called the receptionist she wasn't very in the mood. Anyway, it went through and they requested 100% booking fee which is a bit mu...  more »
  • I know this place by going to the swimming pool, which is great, so when i decided to have a spa i thought i would try this place. I went there on a Saturday afternoon hoping for relaxation. I booked ...  more »
Google
  • I love a good sauna and steam session. 1 star: the sauna is hot, clean but small. There is another sauna, bigger but it is scented, which I do not like (my choice). 2 star: the steam is just right, not too hot that it feels like it is cutting your skin. Good size. There is another steam room but most of the time it is out of service (upon the time of my visit). I have visited this branch on several occasions, my experiences has been the same (not the greatest one). Why did I return if it’s quiet bad? In HOPE that the staff and management would have rectified the issues. There was puddles in the communal area when going to other sections, which I found hazardous. The showers, the temperature is too hot. Why at this temperature when one is already at peak temperature from the sauna. The relaxation area smells awful of damp and bad body odour. I suggest they throw them (relaxation sofa’s) away and purchase new ones or deep clean them. The plunge pool is mediocre in temperature and disgusting, you can visibly see all the nasty elements floating. THIS BRANCH IS IN DESPERATE NEED OF A DEEP CLEAN AND NEW STAFF!!!! Hygiene and cleanliness overall is poor. The reception staff to the entrance of the spa area, I found majority of the times I visited, to be rude and facially expressing it, which is a shame for the ones that have excellent customer service with great big smiles. I recently visited (week commencing 19/11/2018) and had a horrible experience with the receptionist. The towel given to me upon arrival in the bag had a horrible brown stain on it (leaves no room for imagination that is obvious). When I asked her to give me another towel, she was unbelieving of what I said, checked the towel as if I was lying, not APOLOGETIC, and was rude about it. This made me feel very awkward! For the price of £26.00, based on the condition, this is diabolical. Shame on you!!
  • Have been here twice now -once for hot stone therapy and once for the deep tissue massage.Both times were excellent! Very friendly and professional staff and very tidy ,clean and welcoming space. Recommended!
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