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Debenhams, London

2.0
#106 of 413 in Shopping in London
Debenhams is located in London. Debenhams is just one of the many highlights you can arrange to see using our online itinerary creator, London Edition.
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Debenhams Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 2.5
290 reviews
Google
4.1
TripAdvisor
  • Had a really nice lunch in the Carvery, roast pork with all the trimmings. The next day we tried the soups, also excellent. Both meals were well prepared, hot and good value.  more »
  • We have always shopped at Debenhams when in London because of its quality brands offered at reasonable prices and a focused staff How disappointing this trip to find that stock levels were low and the...  more »
Google
  • Unfortunately my today's visit changed my opinion about Debenhams. I bought underwear in the wrong size. I've noticed that at home and decided to exchange them to the correct size (it was unopened in the original packaging). The lady at the till told me that because of hygienic reason they can't exchange it. If I wore them I totally understand but unopened product. They exchange T-Shirts with no problem although people wear them on a naked body and that's fine to exchange but unopened product????? Not very customer focused policy. Ohh also the reason was that the size is on the packaging so I knew what I was buying. There you go! That's the Customer service in the shop that struggles to survive on the market. Finally as a good will the lady exchange them for me but this whole drama was unnecessary and put me off for good! There is House of Fraser and John Lewis where customer service is always helpful and nice. Never again Debenhams!
  • Great department store in the heart of Oxford Street. Good concession departments also. There are always things to browse and buy. The store and levels are easy to navigate through. There's no confusion as to where the escalators are. Items are evenly spaced between each other which means no crowding in certain areas. Staff are always helpful.
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