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Gordon & Durward, Crieff

3.6
#19 of 24 in Things to do in Crieff
Gift & Specialty Shop · Hidden Gem · Shopping
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Gordon & Durward reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
13 reviews
Google
3.9
TripAdvisor
  • Bought some of the macaroon on a recent visit to House of Bruar and loved it. Decided to place an online order for a variety of goodies. I ordered on Saturday and my items where delivered on Tuesday.....  more »
  • This is a lovely sweetie shop where you can see staff making sweet treats through the window in the shop. The shop itself has a great selection of sweeties and ice creams. We bought the irn bru...  more »
Google
  • Popped in for two ice creams. The man who was serving was abrupt, almost impatient as I was trying decide (even though the shop was empty) and he would not engage in any kind of conversation with me - I was being polite and cheery and commenting on the beautiful display of tempting chocolates. He literally just clipped out answers to my questions, asked for my money and that was it......goodbye. I don't know if he thought I was a time-wasting tourist just after a measly two ice creams, but I'm not, I live locally and would have loved to come back to this positive cave of delights with visiting family and friends. However, no way am I ever giving this miserable git my money! I would rather buy elsewhere in town. If he had engaged in a cheery conversation I just might have been tempted to buy some of the wonderful looking chocolates. He really needs to go on the customer care course. No wonder there were no other people in the shop. Anyone experiencing this kind of welcome to Creiff won't be returning to his establishment.
  • Most unpleasant experience in this store today. Whilst trying to purchase a selection of truffles and point out which ones my friend wanted, the extremely unpleasant counter assistant rudely told her that he couldn’t see what she was pointing at though all the display items, she jokingly aid well can you see these fingers, to which her grumpily said back to her can you see these whilst giving her the V sign and turned giving a dirty look. Unfortunately my friend hadn’t seen this and continued to purchase the selection of sweets. The other ladies in our party were so flabbergasted about what we had just witnessed, couldn’t purchase anything and left. I would advise anyone to avoid this store regardless how nice their confectionery is.
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