Mason's Travel, Victoria

2.8
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Mason's Travel Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
461 reviews
Google
3.4
TripAdvisor
  • After a ten-hour flight, you need someone to look after that last leg of your journey to the hotel. BA booked a driver for us from Mason's who was there waiting for us as we left the departure hall.....  more »
  • We had an excellent trip it the islands and the team very attentive. The lunch included was very good . It is a very full on day but worth it. Great that the soft drinks on board were included. My...  more »
Google
  • Mason’s travel was scheduled to pick me up for drop off at the airport and failed to show up on time. In the middle of frantically trying to reach Linda the Mason’s representative on the location of my vehicle, the manager of my hotel graciously stepped in and offered to give me a ride. I’m not sure if the Mason bus came, but I wasn’t waiting. Linda never responded to my messages requesting a refund. I do not recommend Mason’s Travel company. Once you’ve paid, don’t expect them to go over and above for you.
  • Booked transfers from airport to Hilton northolme and on both occasions a nightmare,ignorant rude staff who drive too fast and very dangerously. On return to airport the driver overtook car in front even though traffic was oncoming at close distance so car had to get out of way or get hit head on. When I complained on arrival to driver and staff member they laughed in my face. So my last memory of our holiday is just that.
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