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Banyan Tree Spa, Cebu City

#17 of 21 in Spas in Cebu City
Spa / Wellness · Spa
Banyan Tree Spa is located in Cebu City. Use our Cebu City route planning site to visit Banyan Tree Spa on your trip to Cebu City, and learn what else travelers and our writers recommend seeing nearby.
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Banyan Tree Spa reviews

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TripAdvisor traveler rating 3.0
22 reviews
  • We went to this spa in August 2018 and it is still open. It was very relaxing and I had one of my best massages here as I always get lower back pain which they fixed. It was also the cheapest massage....  more »
  • Should be 0 or less actually. I went to get a massage to ease my muscle pain from island hopping yesterday but the part that ached the most, my arms, were not massaged at all. For some stupid...  more »
  • If I only could just rate this as negative 9 , I would ! Tonight , February 17, 2019 me ang my friends were looking for a massage shop , we were excited upon reading their poster that they could offer a massage with sauna for an hour and half! We immediately enter the hotel and ask the receptionist where the banyan spa , she then told as that it was in the third floor. As we reached the 3rd floor, we asked if the massage with sauna package is available. Convo: hi, miss we would like to have the massage with sauna. Is it available ? Her: yes ma’am! ( but one of the massage therapists interrupted her and said: only massage! Tell them only massage )the therapist was actually speaking visaya language but my friends are Filipinos so they explained it to me) Her: (with awkward face) ahhhmm... actually the sauna is only good for two, (knowing there are three of us) (obviously she was just trying to discourage us from choosing the package ) Other massager started saying : I all ready have 3 session ! I want to sleep! Just one hour tell them( referring to receptionist ) Why it seems like they dont want to give the service we want?! What kind of worker are they? It’s really weird! I’ve been to various massage shop in Philippines , but to tell you honestly this one is the worst! This one should be closed! This shop makes customers stress instead of making us relax!
  • The receptionist should undergo training on how to deal with client. Shes sarcastic in answering question. I thought shes the owner but 🙄feelingira lang diay. I went there to have a massage but she said no massage attendant available at the moment and i asked what time the attendant available so that i can come back since i stayed at the hotel she ask my room number because she said she will call me if the massage attendant is available. So she called and ask if i still want to have a massage so i said yes and i went to the spa. I asked if ventosa is available the receptionist answer me i dont have available massage attendant.... So me is like what a f__k you called me that the massage attendant is available, so i waited a little bit maybe the attendant just resting for a while until my roomate called the receptionist that the massage attendant is in our room so me i what? i didnt not asked man for room service but receptionist insisted that i called for a massage so i just said what a F_ _ k. Know your job description sayang ganda mo teh🤔. Kala ko talaga may ari ka ng spa buti nalang sabi ng kasamahan mo ikaw ay massage attendant dna naging receptionist. Thats all! you ruined my night😡 If there is zero rating i will give zero.
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