Et Cetera Winery, Crocmaz

Very tasty food at the restaurant, mostly made of their own or local ingridients. Good place for families with small children. Sleeping accomodations are not cheap but worth the price. A large and well maintained swimming pool was a nice unexpected bonus. But dont expect a very fresh tap water. As far as I understand, it is a common problem in the region.

We had booked the hotel room and dinner in advance; despite this planning, we had to wait to be seated for some time for our meal; further, they were out of many items of the already very limited menu. Service was terrible, down to dirty silverware. When inquiring about the differences between wines - the female server indignantly responded, "The Price"--showing an absence of knowledge about the vineyard. Our hotel room was in need of repair, having a moisture problem. At breakfast, within the stated timeframe, we asked for eggs and were told, "No, no, no." When we raised all of our concerns at checkout, instead of apologizing, the staff escalated the situation and in the end we were told "Just pay and leave!" by the same ignorant woman from breakfast and dinner the night prior. Worst of all, we informed the owner who at that point had the opportunity to make things right; unfortunately, he had the same miserable attitude as the ignorant staff he hired. Unbelievable.