Holidayz Mart, New Delhi

4.4
#200 of 596 in Tours in New Delhi
Holidayz Mart is located in New Delhi. To visit Holidayz Mart on your holiday in New Delhi, and find out what else New Delhi has to offer, use our New Delhi route planner .
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Holidayz Mart Reviews
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TripAdvisor Traveler Rating 4.5
102 reviews
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4.4
TripAdvisor
  • We had a memorable trip that was arranged as per our request including sunset and sunrise view of Taj Mahal. Our trip planner, Mr. Naveen is very helpful and easily reachable, so was able to settle mi...  more »
  • My husband and I did a tour of Amritsar and Rajasthan. Our whole trip was organised how we wanted it. Hotels were amazing, we only had 1 issue with a hotel in Jaiselmer when we ordered food it took 2 ...  more »
Google
  • My friend and I did their Rajasthan tour in December, we experienced nothing but horrible service throughout the tour. We paid the required amount, just to receive a call from them saying that we had to pay extra as they could not book certain hotels for us- we told them that we did not mind paying extra if the hotels would be good, they guaranteed us good hotels. The first hotel we were put into was a horrible dump (sarang palace in Jaipur), there was mould all over the bathroom, the room smelt musty/damp, twin beds we requested were not given to us and it was very loud at night. I was completely shocked and surprised that this was the quality of accommodation they thought was appropriate for two foreign nationals. The tour we booked was certainly not cheap, and our driver informed us that this accommodation was generally not given to people within the price range we paid for. Every time I called to demand answers as to why we were put into this hotel, the staff would try and pass me off to one of their 'managers'- I called many times but was told to call later or was shifted to another person, instead of re-booking us into a new hotel. After fighting with them for almost two days they agreed to give a small compensation. Every time we visited a palace or city the driver and the tour guides would purposely take to shops where they would receive commission and we were forced to buy things, we asked to visit local markets but were instead directed to seedy 'fixed price' stores and were forced to buy overpriced cheaply made goods. This was truly disappointing. We wanted to spend the New Years in a Jaisalmer sand dune camp, and were yet again told to pay extra for additional activities we did not wish to do, such as camel riding; they told us that if we wished to stay there we had no choice, so we agreed as it was our dream to camp in the desert. We were scheduled for a sunrise camel ride at 6am on the 1st of Jan, when we got to the reception at 5.30am the clerk was passed out drunk and was not attentive to us. After finding other (more sober) staff, we finally set out for our 'sunrise camel ride' at 8am well after the sunrise. When I contacted Holidayz mart about how we had been treated, they seemed very reluctant to help us and yet again passed us off to multiple 'managers'- very bad service. They booked sub-par accommodation and constantly demanded more and more money, very shady business. On the last last day, we did not reach our hotel until 8:00pm- we were driving in the rural areas of rajasthan for sightseeing- during this time I was contacted 5-6 times by their management, demanding that we pay extra money otherwise they would cancel our flights etc.. I explained to them that we were in a rural area without proper phone connection and atms, and that I would pay them the minute I reached the hotel, but they continually badgered me and threatened me. I was truly shocked and horrified, they even had the audacity to find/contact my relatives and ask them for money. Please DO NOT book with these people, there is no integrity or professionalism. We paid close to $2000.00NZD for this tour (not including the extra 'fees' they demanded we pay), but were treated horribly. There are much better tour companies out there.
  • Awesome company to work and learn thing in a different way, The MD Mr. Kataria is kind hearted
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