Casa Santamaria, Bogota

Good place, good design

I order I product from Wash Swimware, which is one of the pdoructs sold here and it has been a terrible experience, I was deceived and lied to. “Wash Swimware” was very fast at taking my money, 1st they said the 👙 would arrive on 3 days, then thatvin a week and after 2 weeks I got nothing. I asked several times for the FEDEX trakcing number and I got no answer. They lied to me on the shipping date and after finally getting a tracking number the record showed a date of 3 weeks after purchasing date. Once the 👙 bikini arrived it was the wrong size and color. 🤦🏼‍♀️! It’s been a month of communication with one of “Wash Swimware” owners Daniela Bohn and nothing, every week there is a different excuse for not addressing the issue. It’s a lack of respect, no customer service policy in place to handle incorrect sent items and refunds. They kept my money for 3 weeks and then sent me the wrong item... I had opted to follow a formal complain with the local commerce department and a case file number has been assigned. Let’s hope I’m able to get my refund. DO NOT BUY this brand.