Little Switzerland, Nassau

4.4
#6 of 29 in Shopping in Nassau
Gift & Specialty Shop · Hidden Gem · Shopping
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Little Switzerland reviews

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TripAdvisor traveler rating 5.0
192 reviews
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4.3
TripAdvisor
  • I traveled to Nassau on a cruise (Royal Caribbean) and visited Little Switzerland looking for a watch. Shakeyo and LaToya helped me find what I was looking for and several hundred dollars less than.....  more »
  • We stopped into Little Switzerland while strolling down Bay Street during a visit to the Bahamas last October. We were warmly welcomed, offered a beverage and invited to look arounnd. We were...  more »
Google
  • Little Switzerland should be renamed little Swindlers! Originally thought I had a good experience then found out it was all deception and lies, the salesman Rajesh completely misrepresented the watch I bought, lied about the composition of the watch and also the disposition of it so the extra warranty he kept going on about did not apply and had me intial and sign the checklist that did not apply when It was signed but turns out it does plus they completely hid the part on the invoice that stated it was a final sale. It turns out I way overpaid for something I did not receive and all the proof he showed me was a complete fabrication and outright lie and on top of that he destroyed the band when sizing it so it was falling apart when I was wearing it as he apparently did not know how to size the watch properly or use the correct tools. I have tried customer service which was a complete waste of time and money as well. There is no concern that they committed fraud, no regard for their customer, the corporate management will not take responsibility for the fraudulent actions of their representative, refuses to refund the watch or make an appropriate adjustment to the price and uses the checklist that explains the clearance policy as an excuse yet they lied and never said it was a clearance item, so that did not apply to my purchase when I signed it as it says if applicable! I contacted the manufacturer who confirmed the watch is not Titanium although Rajesh assured me it was. Although the purchase was made as a result of deceit and intentional misrepresentation by their representative, little Switzerland management refuses responsibility for the unethical business practices and refuses to provide any acceptable restitution for the fraud. I have been more than fair and withheld making any reviews to give them a chance to apologize, make things right and retrain their employees but a month later, i have gone through more effort than one should have to go through, wasted so much time and even ended up spending 60 on cab rides to go to a specific store to see a watchmaker that is no longer there and back and waste 2 days of a cruise trying to get things fixed. Their only offer was ridiculous and unacceptable (buy an additional watch and get a pathetic little discount on it or they give you the original suggested retail price and take a larger discount off for an extra special price but yet they are still selling it for more than the competition down the street sells it for walking in right off the street and without having been subjected to the fraud) and they refuse to adjust the price accordingly or refund it altogether. Fair warning, they are overpriced and unethical so stay away from Little Swindlers. I have tried patiently to resolve this, and as friendly as Rajesh was, he was laughing and smiling while lying right to my face and they will rip you off and the company does not care as long as they take your money.
  • Exceptional customer service and full warrantied official Omega brand quality products. Will return for another purchase.
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