Catalejo Travel, Puerto Madryn

4.1
#11 of 12 in Adventure in Province of Chubut
Catalejo Travel is located in Puerto Madryn. To visit Catalejo Travel and get the most from your holiday in Puerto Madryn, create itinerary details personal to you using our Puerto Madryn planning tool .
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Catalejo Travel Reviews
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TripAdvisor Traveler Rating 4.5
12 reviews
TripAdvisor
  • In September I made the contract (with sign of 30%) 3 excursions with the agency Catalejo trips. I made this contract after consulting the proposals of each operator and reading the comments on them. On Saturday (on Friday I had had my first excursion with the agency) I approached the offices of Catalejo to ask for other activities to perform in the beautiful city of Puerto Madryn (I recommend going and letting yourself be surprised by this Patagonian beauty) as well as also withdraw the voucher for Sunday. That day I had the opportunity to talk with Miss Veronica, who told me that on Wednesday I would be looking for my stay at 12hs to make the excursion to the valley; I was surprised by his clarification and Told him that that day I also had hired (and paid, since on the first day I had cancelled all the activities) the sighting of toninas. Miss Veronica indicated that there was no inconvenience as this sighting lasted "only one hour", so I showed her her own website where the schedule is 8 to 18 hours (I made screen print of said website) and informed her that it was a data that I had checked with the person with whom I had I hired the services since after the activity I had to take my flight and the schedules were important. Finally, we agreed that on Tuesday I would be confirmed by the schedules. On Tuesday morning I called them on the phone and Francisco (the boy who sold me the activities) informed me that his partner would contact me shortly. At 17hs I called them back and Veronica informed me that she would call me within 30 minutes when she arrived at the office as "there were details to be fixed". At 6.30pm, he called me again to inform me that I would be collected at 12 o'clock since there was no sighting of tonins. Faced with this situation of non-compliance with what was agreed I asked them to reverse the service and comply with what was charged (the price of the tour is high). They refused and asked me to go talk to his office, no matter what I was walking around. I didn't want to go without having a solution to the subject and the communication was cut off, I called several times but I answered the answering machine directly (I'm going to think it was cut off by mistake and I wasn't treated for phone troubles). Before Approaching the agency to claim my money I went through another company (which I highly recommend since the two activities I did with them were excellent, I will make a note about it along with my comments on what to do in Puerto Madryn) and hired their Services. Half a block from the offices of Catalejo they answered the phone and Miss Veronica told me that I should give them an account number since they had to transfer the money to me and it was to be if or if by transfer, to which I replied that I could not trust ...
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  • They did everything. Super relaxed to be an agency. Of the tours I did, far the best. We went in a van, we were little and we got Lío, a great guide
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